You Like to Make People Happy
We know the feeling. In fact, it’s part of our core values.
That’s why we want you.
But most of them don’t care about customers. And that’s just not how we roll. We are in this to make people happy, to improve their lives, and to leave them feeling better than before they contacted us.
The only way we can do that is to get people like you to join the team. Because you care that when you get off the phone or close the ticket, that person’s underlying issue is solved and they are off onto more important things.
Let’s Talk About You
I don’t want to mince words. We need someone amazing. If you aren’t amazing, save yourself a lot of time and hassle and click the back button. There is no room for coasting here.
We take our customer’s happiness seriously, and if you aren’t committed to making everyone you interact with ecstatic, you aren’t going to cut it. Fixing technical issues and making people happy aren’t the same thing.
Don’t like people breathing down your neck all the time? We’ve got autonomy oozing out of every pore. Want some variety? Great. We have a bunch of brands that ALL need your attention.
We don’t do babysitting, and we don’t have the time (or inclination) to keep track of your every move.
It’s not all fun and games though, right? We ARE running a business after all, so if you’re the person for this job you understand how to identify and solve problems quickly, how to take on work and juggle multiple tasks, and most importantly, how to make customers happy.
Do you want to work on awesome projects from the comfort of your home? Keep reading, we might be exactly what you’re looking for.
We’re not big on formal qualifications. And we don’t expect you to know everything. But this job does require a solid foundation of technical knowledge across multiple products.
You need to have great communication skills. You’re going to be talking to customers, chatting with customers, and emailing back and forth. You are the face of the brand, so we need to know we can trust you to handle all of those channels with professionalism.
You need to be empathetic. We want you to be able to understand what the customer’s state of mind is and respond in ways that help move them to happiness. So much of providing great support is knowing what to say, when to say it, and exactly how to approach their problem.
You need to be enthusiastic and motivated. Sometimes you’ll have to fill in for someone. Or we might have a big promotion that requires an extra effort. The people that fit in the best at Conseev are those that are serious about their job, serious about the company, and serious about putting the customer first.
What We Expect from You
- Get stuff done. A lot of stuff, in a hurry.
- THINK about your work. Make improvements.
- Don’t make us babysit you.
- Try to be perfect.
- Abandon perfection when it doesn’t make sense.
- Push the envelope.
- Be invested in the business.
- Make our customers happy.
- Previous work with WordPress, cPanel, WHM
- Ability to handle phone, chat, tickets
- Scripting, security, network knowledge is a bonus
Why You’ll Love Conseev
We’re a fun, fast-moving team who believes in working hard and playing hard. We love to accomplish cool things, and do it faster and better than most people believe is possible.
Because we focus on delivering results, much of what you’d find at other companies doesn’t apply. Some people like to work during the day. That’s fine. Other people work better at night. That’s fine, too. In our case, one person’s night is another’s day because you never know where your coworkers might be.
We do keep a support schedule, but you’ll find a lot of flexibility in working with the team to accommodate your life.
Want to change countries next week? You won’t be the first. Or the second or third. We consider the world our playground, and couldn’t care less where you decide to call home (as long as there’s reliable Internet, of course), or how often you change your mind.
We like to take on big challenges, and are always looking forward to the next one. When we win, we love to celebrate success, and we like having the whole team share in it.
We Embrace the Virtual Lifestyle
What it comes down to is that we are committed to building a thriving business entirely virtually. We aren’t just “putting up” with it. Everything at Conseev is built around a culture of a distributed workforce, and we’re always working to improve on it.
Maybe cubicles are fine for some people, but we just aren’t those people.
Check out what the team has to say:
“I like working at Conseev because it allows me to do what I love – programming – and also have a life. Quality of life is important in keeping employees happy, and what better way to do that than allowing them to have time to take their kids to school, take the dogs out for a walk, go have lunch with the better half or the parents…”
“I love working at Conseev because of the flexibility in terms of working hours. I now have enough time to workout everyday, play music, and study chess. Also, the team at Conseev is super friendly, understanding and really passionate about development and the company. I always wanted to have this flexibility, and now i got it! Come filled with passion!”
What We Offer
- A steady stream of new, challenging projects.
- A fun, diverse, team that’s always there to support you.
- A flexible work environment
- A say in the tools and processes you work with.
- Ability to have a major impact on the company.
- The stability of a salary with the chance to cash when we succeed.
- Support, tools, and environment to make YOU a better YOU.
- Small company with profitable business lines and no “investors” to satisfy.
Who We Are
Conseev is a mash-up between a contract development shop and an incubator. We build and launch SaaS tools, specialty hosting brands, and web-based services. Our team isn’t for hire – we only work on our own projects, on our own terms.
We’ve got a few successes under our belt, and now the next step is turning this into a machine. We’re cranking up the pace but also working on standardizing and systemizing how we do what we do. The faster we move from idea to prototype, from prototype to release, and from release to profit, the more opportunities we’ll be able to capitalize on.
We’re also working our way up the value ladder. We started in smaller niches with very targeted audiences. Now we’re setting our sites on bigger audiences, bigger products, and bigger pay offs.
A Word of Caution
We need to be sure that we can help you grow into a better you. That we can challenge you, entertain you, and give you a sense of fulfillment. Working at Conseev should make you happy.
And it should make US happy, too. We need to know that you are going to deliver big results. Not just what we expect, but above and beyond that. For a small team like us to make a major splash, we’ve got to have the “A” team and we need them to bring their best game.
So don’t be surprised when there is round after round of screening. We might ask you to prove your skills (might = will). And you’ll be talking to a number of people from the team so both sides have a chance to evaluate the fit.
Are You Ready?
Now it’s your turn.
Don’t let us down. Most resumes are deleted before they even get into the screening process, either because directions weren’t followed or the person just didn’t seem to care. Conseev isn’t a place for “I don’t really care.”
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